q.png

UNFLOWER WILL PROCESS THE ORDER AS SOON AS WE RECEIVE A RECEIPT OF YOUR TRANSACTION.
WE WILL PROCESS THE ORDER IN THE SHORTEST TIME POSSIBLE (2-1O BUSINESS DAYS), BUT ONCE WE ARE A SLOW-FASHION BRAND MOST OF THE GARMENTS ARE MADE BY ORDER AND THEY CAN TAKE LONGER TIME.
WE OPERATE MONDAY TO FRIDAY WITH EXCEPTION OF NATIONAL HOLIDAYS.



OUR SHIPPING COSTS MAY DEPEND ON THE WEIGHT.
WE SHIPPED TO ALL COUNTRIES. 
WE OFFER FREE DELIVERY ON ALL ORDERS ABOVE 120 EUR.
 

2.png

if you need any help you can reach out us by e-mail to unflowerbrand@gmail.com

q_1.png

CUSTOMER SATISFACTION IS ALWAYS OUR PRIORITY, WE WILL MAKE OUR BEST TO HELP YOU PRE AND PRO-SHOP.
WE HOPE YOU WILL ALWAYS LOVE YOUR ORDER, BUT IF YOU'RE NOT SATISFIED WITH IT YOU HAVE 15 DAYS SINCE YOUR ORDER DATE TO ASK FOR AN EXCHANGE OR FULL REFUND.
 

UNFORTUNATELY, WE CANNOT REFUND ANY TAXES, DUTIES, CHARGES ANS SHIPPING FEE.

REFUNDS WILL ALSO BE SET AT THE PRICE YOU PAID.

TO RETURN OR EXCHANGE ITEMS, CONTACT US TO UNFLOWERBRAND@GMAIL.COM WITH YOUR ORDER NUMBER ON THE SUBJECT AND WITH IF IT IS A RETURN OR AN EXCHANGE SPECIFICALLY.

ITEMS ON SALE WE CANNOT ACCEPT EXCHANGES OR RETURNS. 

RETURNING YOUR PURCHASE

SEND AN EMAIL TO INFORM US OF YOUR RETURN/ EXCHANGE.

PLACE THE ITEM(S) IN THE ORIGINAL SHIPPING BOX, IT HAS TO CONTAIN ALL THE TAGS.

PLACE A COPY OF THE RECEIPT IN CASE THEY CAME WITH YOUR ORDER.

CLOSE THE BOX AND TAPE IT SECURELY.

POST IT USING ANY OF YOUR PREFERRED METHODS OR COMPANIES.

SEND US AN EMAIL WITH THE PROOF OF YOUR POSTAGE TO GUARANTEE THAT WE RECEIVE YOUR PARCEL. WE CANNOT BE HELD RESPONSIBLE FOR ANYTHING LOST OR DAMAGE IN TRANSIT, UNFORTUNATELY. 

WHEN YOUR RETURN HAS BEEN ACCEPTED WE WILL SEND A CONFIRMATION E-MAIL. IN CASE OF AN EXCHANGE WE WILL SEND YOU A NEW ITEM THAT YOU'VE CHOOSE, IF IT'S A REFUND WE WILL SEND YOU WITHIN 5 DAYS.